Terms and Conditions of Bookings and Occupancy with the Strzelecki Motor Lodge, 54 Argyle St Traralgon.


BOOKINGS

Bookings can be made on our website through our channel manager where charges may apply. www.strz.com.au or by phone 03 51746322. To book a room we require current valid credit card details, a current email address for confirmation and a valid operating phone number. Full payment is required upon check-in and where there is a no show without a cancellation as per policy, one (1) nights tariff is charged. For Teams, Social Groups, groups booking interconnecting rooms a room security fee may be required at check-in. Where cash is used for room payment with no credit card details a room security deposit with photo id may be required at check in.


Booking Amendments:

Discounted rates may change if a guest departs earlier than the agreed date at check-in. Once a stay has commenced, guest become's financially liable for the entire booking unless otherwise arranged and agreed to with management.


CONFIRMATIONS:

A Confirmation email is sent, either from the website or at the conclusion of a telephone booking.


Check-in time:

On day of arrival after 2pm and before 6pm unless otherwise arranged. Earlier check-in may be possible however this must be arranged with management prior to arrival. When paying for your reservation and/or 'checking' into your unit, you are deemed to have accepted the above Terms & Conditions of Booking and Occupancy.


Check-out time:

On day of departure the room is available until 10am. A later check-out may be possible however this must be arranged with management prior to departure day and a fee may apply.


PAYMENT POLICY

Payment is in full on arrival. Traralgon Central Motel PTY Ltd. applies a Payment Processing Fee of 2.75% including GST to all MasterCard and Visa. 3.75% on Amex. This Payment Processing Fee reflects the Merchant Service Fee associated with accepting major cards. Traralgon Central Motel PTY Ltd engages an independent 3rd party to provide this service and does not profiteer from any Payment Processing Fees.


Security Guarantee:

A security guarantee amount may be requested by the management at checkin.


Cancellations:

Individual cancellations must be advised 48hrs prior to check in date or full tariff charged. Groups: 30 days notice to avoid forfeiture of deposit.


HEALTHY AND SAFETY

No cooking of any nature anywhere in rooms or outside rooms. No smoking in rooms or on front walkways, back decks only when all doors must be closed. No electrical, gas, cooking or other items of any nature other than those provided in rooms. Management reserves the right to enter rooms where guests leave room with heating/cooling systems on.


NOISE

We make no apology for expecting all our guests to have quite enjoyment of their room during their stay. For the comfort, safety and security of all our guests the following applies where any guest who is a party to the registration form, or their visitors, causes disruption to any other guest or the management, that guest will be requested to vacate their room and leave the facility immediately without a refund and may lose any security deposit made.
Facilities are for guests only. Other persons will be considered as trespassers.
No room parties or gatherings in rooms or anywhere on property.
No unsupervised children left in rooms while adults gather in another.
No visitors on site or in rooms after 9pm or before 10am daily.
No noise or gatherings in car-park when returning to rooms after 10pm.
Any of the above where management attends, $100.00 charge to account immediately and that guest may be requested to vacate their room and leave the facility immediately without a refund and or the police will be called.


ROOMS

Layout / Soft Furnishings: Our rooms are cleaned and reviewed daily prior to you checking in and laid out for the best access and exit, no moving furniture or room items between rooms, rooms are serviced daily 10am to 12pm when rooms must be vacant. no servicing on stat days. Please read guest room details / fact sheet to answer any questions on room items. Advise the management immediately if any thing is non-functional in your room.


SERVICES / POOL / WIRELESS / TELEPHONES / ROOM DAMAGE / LOST KEY CHARGES:

The pool is opened and closed at the discretion of the management. No unsupervised children left in pool. Adult must be within pool area enclosure. Wireless Broadband Internet provided free-of-charge for the first 500mb per day. Your unit is NOT equipped with a telephone.

All breakages, damages, lost or missing items must be paid for, plus time & effort involved, with the charge made against your credit card to cover replacement or repair costs.

Damage in rooms, cigarette smoke contamination, is charged on the following basis $250.00, plus cost of item, plus and or cleaning charges to room account.

All guests making the booking and or staying in the room are financially responsible for any excessive cleaning required, loss or damage to property caused during their stay and agree that the security deposit plus any credit card supplied can be used to recover all of these costs.


PETS:

Pets are welcome by arrangement only. That is a booking is made with credit card details and confirmed from Strzelecki Motor Lodge by return email. Room charges relating to pets are as follows. Room tariff as quoted plus $20.00 per pet. All pets must sleep in a pet cage or basket with their own bedding and food and drink bowls. Pets are not allowed on beds or couches. All animal faeces must be picked up and placed in doggy doo bags in and put in rubbish bins located around the facility, otherwise charges will apply. For the comfort and security of all our guests, all pets must be restrained either in a pet cage or on a leash while out of rooms and on the grounds.


Strzelecki Motor Lodge
54 Argyle Street Traralgon VIC 3844 (03) 5174 6322 (03) 5174 6113 motel@strz.com.au

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